There is constant communication between your webshop and the PAY. platform. It starts with your customer making a payment and it ends when your customer’s completed transaction. The communication takes place with the help of a communication URL. This is a file on your server that we call / activate once the status of a transaction has changed. All these calls are stored in exchange logs that you can find in your Admin Panel via the tab 'support' and then 'Payment state log'.
In the exchange logs overview, you will find the communication URL that we have called, the answer to this call, the total connection time, the status of the payment and much more. In short: you can check exactly what happened during a specific call.