With the refund feature, you can refund (part of) a transaction to an end-user.
Through Pay. you can make 2 types of refunds:
- Refund of a transaction
With a refund, the details entered by the customer are used for the refund. The refund(s) will be linked to the relevant transaction, so you can immediately see that a particular transaction has been refunded fully (REFUND) or partially (PARTIAL REFUND).
- External refund
Sometimes an 'external refund' is preferable. An external refund is not linked to a particular transaction, which means that you can determine the amount of the refund yourself. However, you will need the IBAN number and the account holder's name to make the refund.