Search and find

Find transactions within seconds

Search and find

Thanks to our extensive server capacity and our advanced search engine, we provide our customers with a search functionality within the Admin Panel. You can find transactions quickly and easily in the dashboard and the transaction overview.

Is a customer contacting you about an order? Thanks to our super-fast search functionality, you can quickly find the corresponding transaction with all customer and product details. You can also help your customer to refund their transaction back to you quickly and efficiently.

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Searching in the dashboard

The search option within the PAY. dashboard allows you to look for transactions of the last 13 months. The searching fields are very extensive which means that, in addition to standard fields such as amount, name or customer reference (IBAN, card or telephone number), you can also search for products, name and address details or free variables such as extra1, extra2, extra3 and object.

Each additional search term you enter in the search bar reduces the number of results. It is only possible to reduce the number of results by expanding the search terms. If you want to do a combined search, you can do this in the transaction overview.

An example

A customer indicates that he/she has paid an amount of € 69.95 with iDEAL. When you enter "IDEAL 69.95" in the search window on the dashboard, you will receive all iDEAL payments of that amount. If there are too many matches, you can expand the assignment by adding one of the products. It is also possible to exclude certain terms. If you type-in "iDEAL 69.95 frying pan - Janssen Enschede" you will find the exact order you are looking for.

Transacties opzoeken Dashboard Transacties opzoeken Dashboard

Transaction overview

Within the transaction overview on the Manage/Transactions tab, there are almost identical options, This allows you to quickly find the desired transaction. On top of that, it is also possible to perform AND/OR combination searches.

An example

You are looking for a payment via Bancontact or creditcard made by someone with a Gmail e-mail address. In the search bar you choose the following option: Payment profile equal to Bancontact.

With the green plus symbol you can create a new search line where you choose "Payment Profile equal to Visa / Mastercard". On the next line you choose e-mail addresses that contain a Gmail e-mail. If desired, you can endlessly add operators to make the search as comprehensive as possible.

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More features

Donations
Donations

Collect donations via the responsive donation screen

iDEAL back-up plan
iDEAL back-up plan

An alternative payment method in the event of an iDEAL malfunction

Risk & Compliance
Risk & Compliance

Thorough screening by our Risk & Compliance department

Recurring payments
Recurring payments

Repeated payments via creditcard and direct debit

We are more than happy to help you!

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