Dealing with or receiving complaints is always undesirable. It is more challenging and fun to spend time running your webshop, preparing packages and coming up with new marketing strategies rather than dealing with such problems. However, a dissatisfied customer can really damage the reputation of your online business, especially in the current age of social media. A bad review on Facebook, Trustpilot or a complaint on complaint.nl or a forum can result in negative reviews and less customers / online purchases in your webshop.
Starting a dispute
A buyer can request your contact details up to 35 days after their order. The customer is the one who is responsible for contacting you. If your customer does not receive an answer from you in regards to their complaint, then they can start a dispute. They can also contact PAY. via the consumer line (0900-payinfo).