Customer support
Every day we receive e-mails and phone calls from customers who have questions about a transaction or payment.
Customer inquiries
To answer all these questions properly and in time, we have set up a special customer support department. Customers can contact us by filling in the information request form or by giving us a call. This way we can provide your customers with the requested information within an hour. Answering a question or inquiry will take no longer than one working day.
According to the procedure, we will first try to bring your customer into contact with your webshop. If possible, we will answer questions about the status of a payment.
Availability
The customer support feature is a standard feature in every package.
Costs
Providing support to your customer is a PAY service that is free of charge.
Read more about our packages or register directly.
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Pioneer | Available |
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Professional | Available |
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Business | Available |
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Corporate | Available |
More features
Smartphone app
The PAY. app is available for Android and iOS
Rights management
Set up and manage permissions per account
In-store payments
Accept PIN payments in your physical store
Payment links
Generate and send dynamic payment links
