A buyer can request your contact information up to 35 days after ordering.
The customer is responsible for contacting you. If your customer does not get an answer it is possible to start a dispute. You can also call Pay. on the consumer line (0900-payinfo).
If a dispute has been initiated, you will receive an e-mail from Pay. You can then possibly easily refund the payment to the buyer. If the buyer does not respond within 7 days then the case is considered closed. If the merchant does not respond to a dispute within 7 days, Pay. will contact you. Also, we can then settle the dispute (determine if the complaint is valid). If you have many disputes, we may charge a fee. We may also find you unsuitable to work with us in the future.