What if the customer transfers an incorrect amount?
Pay. is unable to link the order to a payment if your customer transfers more or less than the actual transaction. We add the SEPA payment separately to your statistics and treat this payment differently from the rest of your payments in the system. You will not receive an exchange, but you will receive a notification email. You decide whether you want to create an extra transaction or whether you want to receive a refund for a higher order amount.
Important: A payment from abroad may be charged with additional costs by your customer's bank, to cover your own costs.
How long does a transfer take?
It takes 1 to 3 business days for a SEPA transfer to be processed. When a payment is not found, it can take 3 business days longer. A payment outside the EU takes a maximum of 5 business days. When paying via a SEPA bank transfer, it is always important that your customer writes down the correct payment reference. If this is not the case, the actual payment may also be delayed.
What if a payment is not found at all?
If we cannot match the payment, the end user does not contact us and we cannot reach him either, the payment will be refunded to the account of origin. If this action also fails, the payment will be quarantined until the consumer contacts us.