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Customer case Maxima Kitchen Equipment | Secure online payments above all else

With PAY.’s varied payment solutions Maxima Kitchen Equipment can fully focus on their international goals

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Maxima Kitchen Equipment is a well-known concept within the industrial kitchen and catering industry. The company has over 45 years of experience in the supply and maintenance of professional kitchen appliances. Maxima Kitchen Equipment currently exports its products worldwide to more than 55 different countries.

Maxima Kitchen Equipment used to be an importer and distributor of various well-known brands and food processors. The company gradually established the Maxima brand to offer their customer base a wider choice of kitchen appliances. Because of this action the brand became the main business of the company.

Maxima Kitchen Equipment is for everyone

Quality kitchen appliances that last a long time are indispensable. That’s why Maxima Kitchen Appliances has been known for years for their excellent product quality as well as the user-friendliness of the products and the attractive price level. Customers of Maxima Kitchen Equipment know this better than anyone else: the kitchen equipment is used by many catering companies, bakeries and butchers. Otto van Oostveen, co-owner at Maxima Kitchen Equipment: "We offer our customers value for their money, maximum customer satisfaction is our ambition. All Maxima products are manufactured according to the highest standards and are in accordance with European regulations. Our focus is continuous development and improvement of the quality of our products. The service level must be high at all times, because our customers are always our focus."

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The webshop is the most important sales channel

The Maxima Kitchen Equipment webshop has become an increasingly essential part of the company's success. In order to make the products accessible to international distributors, the company has decided to open an online webshop for these customers as well.


Due to the unprecedented rapid national and international growth of Maxima Kitchen Equipment, it was essential for the company to use payment methods that are safe. Otto admits: "In the beginning, we mainly worked with services from our banks (iDEAL) and with our own PayPal account. But the enormous growth also increased the demand for a more extensive range of payment methods. In view of our ambition to satisfy our customers, we always want to offer appropriate, safe and trusted payment methods. All of this is possible with our payment service provider PAY."

Secure online payments above all

Since September 14th 2019, the PSD2 payment directive has been introduced. The directive has been accompanied by new rules for strong customer authentication (SCA). As a result, customer authentication has become the starting point for all online payments, especially for payments where high risk of fraud is more common.

Since the extension SCA of the PSD2 legislation, credit card payments are only accepted if they are processed with the additional 3D Secure technology. According to Otto, there was a problem with the previous payment partner concerning SCA: "We worked with a different Payment Service Provider for a while, but we noticed that problems arose due to poor communication and payment security issues. Credit card payments in particular caused us considerable headaches: fraudulent payments easily passed through the 3D Secure system. Since we have started working with PAY. we no longer have these concerns: PAY. puts secure online payments above everything else."



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Internationalizing your business without worrying

The ambition of Maxima Kitchen Equipment is to grow considerably in the coming years while also increasing the service and customer satisfaction. The company is already noticing that growth of the company demands full focus. "But with a reliable, fast and secure payment partner like PAY. that’s not a problem" says Otto.

PAY. is the total package for us. The communication is top notch, the rates are fair, the payments are secure and the plugin and implementation options are extensive. The direct payment connection is useful and is used for many quotations. We believe that PAY. will support our international growth. With PAY. as a payment partner, we face the promising future with a big smile."

Maxima Kitchen Equipment wants to expand to countries where they are not active yet. In addition, the company wants to continue to surprise their customers with new quality products that can be used intensively for years. Otto: "The future of Maxima Kitchen Equipment is with our customers. With the help of PAY. we can offer multiple and different payment methods per customer and country; from direct to credit card and payment in installments. On a more national level, payments will take place cashless and contactless, but on a more international scale we see that other countries are also developing online. In these countries, the demand for other online payment methods will again increase significantly. We are ready to take the next step with PAY. and to deliver the highest level of customer satisfaction."

WANT TO KNOW MORE ABOUT OUR PAYMENT SOLUTIONS?

For more information, contact us at sales@pay.nl or by telephone on 088-88 666 66 and one of our specialists will be happy to help you.

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