PAY. provides Parfumswinkel with an optimal connection between online and offline for a seamless customer experience

Choosing perfume as a gift is extremely popular, but not always easy due to personal preferences. Fortunately, there is Parfumswinkel: a service-oriented online webshop that is managed by the entrepreneurial brothers Dorian and Jory Hofs.

The e-commerce company has a strong proposition. Parfumswinkel offers a varied range of quality perfume and care products. In addition, the company has provided their customers with professional service for more than 10 years in choosing a suitable perfume or beauty product. "But we also distinguish ourselves with our competitive prices, fast delivery and our ‘personal touch’," says Mitch Dielemans, E-commerce manager at Parfumswinkel. "Returning customers are always delighted with great offers and gifts, which makes us unique."

Personal contact is key in partnerships

Collaborating with various e-commerce parties is indispensable for achieving online success. Such partnerships serve the purpose of enabling webshops to operate the highest level of e-commerce, by listening and responding to wishes and needs. Unfortunately, this fact is often taken for granted. "Previously, we processed our payments through a major international Payment Service Provider. In the long run we found out that this didn't work for our growth at all" says Mitch.

Large Payment Service Providers often lose sight of the most important thing: personal contact. "We missed the contact with the account managers, ‘the connection’. PAY. on the other hand, always thinks in terms of what’s best for Parfumswinkel, they visit us and they are very progressive in the field of the latest payment development. For us, these characteristics were the reason why we went live with PAY. almost immediately."

PAY, more than a Payment Service Provider

PAY. tries to unburden and serve their customers in as many areas as possible, so that they can focus on what matters, which is entrepreneurship. In addition, PAY. always thinks along and with their customers. We do not only facilitate payments, but we also offer extra services that enhance and optimize the omnichannel customer experience of (web)shops.

Mitch: "We are very satisfied with PAY. They are a direct point of contact for Parfumswinkel and they are always aware of the latest developments and innovations in the payment landscape. That’s really what you need when you start using the services of a Payment Service Provider."