“Partner Case Great Stay App: Branded Hospitality Apps with +70% Upsell”

At the heart of every unforgettable guest experience today is innovative technology. Great Stay App, Pay.'s partner of the month for July, offers this technology. From small boutique hotels to sprawling resorts, Great Stay offers digital solutions and apps that drive operational efficiency and ensure an exceptional guest experience. More than 350 hospitality companies now use Great Stay's services. We speak with David Claessen, owner of Great Stay, about the platform's distinctive features and how the company is partnering with Pay. to provide up to +70% more upsell.

Digital solutions for hospitality companies.

Great Stay, since 2020 has been successfully responding to the growing need of the hospitality and recreation industry for automated solutions that simplify and improve the management of recreational parks, campsites and other accommodations. Great Stay creates these solutions in the form of apps, all in the specific corporate style of their client, i.e. hospitality company. "We strive to provide solutions specifically tailored to each client's needs," David explains. "This means we tailor a unique product for both large and small clients. Whether it's a large resort with thousands of guests or a small boutique hotel, we strive to provide a solution that perfectly matches their specific needs and goals." Great Stay is determined to continue their pioneering role in providing hospitality companies with high-quality, innovative solutions that enhance the guest experience and promote operational efficiency.

From information delivery to contact functions.

Great Stay's powerful offering is reflected in the features the platform offers. For example, the apps offer an information directory that provides guests with essential information about the accommodation and the surrounding area. This can range from information about the accommodation's facilities, to area attractions and local events. There are also practical contact functions, such as a call button to communicate directly with the front desk. This allows guests to quickly and easily ask questions, make requests or report problems. Great Stay customers especially appreciate the simplicity of the process and the enhanced customer experience provided by Great Stay's all-in-one approach.

+70% upsell for Beach Resorts and Clofers Holidays.

One of the most innovative features of the Great Stay apps is the shop module. This feature allows guests to order all kinds of products and services right from their smartphones. Whether ordering fresh sandwiches for breakfast or arranging clean towels for the pool, Great Stay's shop module makes the process simple and effortless for guests of hospitality companies. "For example, Beach Resorts, customer of Great Stay and Pay, notices that the shop module provides +70% more upsell. And it's even running so well that they want to run snack bar orders through the app as well," says David. Also Clofers Holidays, a luxury ski resort chain in Austria lets guests use the sandwich service in the app. "You pay for the sandwiches directly via Pay. Then the sandwiches are delivered to your apartment. And this creates more sales for Clofers."

The benefits of Great Stay apps for hospitality companies.

- Ease of use and customer service. Guests have easy access to relevant information and services through an app.
- Customized solutions. Each app is customized to the specific needs of each property.
- Increased efficiency. Through automation of tasks, accommodations save significantly on operational costs.
- Increased sales and +70% upsell. With a built-in shopping module in the apps, accommodations can create additional sales opportunities.
- Wide range of payment methods. In partnership with Pay. every guest pays with their preferred payment method.
- Innovation and growth. Great Stay is developing new functionalities in collaboration with partners, such as (online) check-in, door opening via the app and license plate recognition.

"Fast service, attractive rates and many payment methods."

Great Stay now serves more than 350 customers, some of whom use Pay. for their payment needs. "Pay. offers fast service, short lines of communication and attractive rates," David adds. The diversity of payment methods was a deciding factor for him. He explains: "Diversity in payment options is essential for our customers. With Pay. we can offer a wide range of payment methods, from iDEAL to credit card."

Symbiosis provides quick onboarding.

In the hospitality market, a special symbiosis of players plays a crucial role in onboarding new partners. Great Stay, together with companies like Booking Experts and Leisure King, offers powerful solutions in a niche market. These organizations share a common partner: Pay. The usually exhausting steps of documentation are minimized by the existing tie-in with Pay. "Why reinvent the wheel when Pay. already has the necessary information? This efficient way of doing things ensures that a company can super quickly enjoy the opportunities that Great Stay and Pay. offer together," says Gabrielle Leeuwenburg, Partner Manager at Pay.

Do you have a hospitality or leisure business? Do you want to improve the guest experience and optimize your business processes? Great Stay and Pay. are ready for you. Contact us today at support@pay.nl.