In-store payments through the A35

The A35 pinterminal belongs to the latest generation of payment terminals. The terminal has a clear display, illuminated card reader and an integrated PIN shield. A complete payment experience for your customer

Images_chooseu_Hardware_A35

All about the A35 pinterminal

The terminal is easy to install and connects to the Internet via an Ethernet connection. The terminal uses a CTAP/cloud solution.

  • Fixed terminal for on the counter
  • Ability to initiate transaction via API (cash register-linked)
  • Individual transaction data insightful
  • Clear display, backlit card reader and pin shielding
  • Supports contactless payment via NFC
  • Easy integration with the terminal API
  • Includes delivery & returns, SWAP next-business-day service

Read all about connecting the A35 here

Step 1: Is your connection package complete?

A35 pinterminal

Verify that the A35 pinterminal is present.

Adapter & USB cable

Check for an adapter with USB cable included.

Ethernet cable

Check that the Ethernet cable is present.

Pinpad cable

Check that the pinpad cable (red end) is present.

A35_image_instore_payments

Step 2: connecting A35

1. Ethernet (Internet): Connect the supplied Ethernet cable to the appropriate port, the red end of the pinpad cable. For a stable connection, we recommend connecting the terminal directly to an Internet modem or router.

2. USB cable (power): Connect the included USB cable with USB Adapter to the power outlet. The USB-C end should also be connected to the pinpad cable. It is important that the terminal is connected to 24-hour mains power and not turned off at night. Use only the included USB Adapter.

3. Pinpad cable: finally, the pinpad cable can be connected to the A35, at the back center with the flat side down. Once this is done the supplied cover can be put on.

A35

Step 3: make a test payment

Once you have connected the terminal and "Welcome" is shown on the display, check that the terminal is working. To check this, we recommend making a one-cent test payment. This can be done in several ways:

  1. Through the terminal overview on settings / pinterminals in the Admin Panel, you can make a one-cent payment by pressing the "test payment" button. In this same overview you will also find important data and insights.
  2. In thePay. App for iPhone and Android, on the "receive payments" tab you can not only create payment links and QR codes, but also initiate terminal payments.
softpos website

Step 4: How do you start a debit card transaction?

Through POS software:
If you are using a POS vendor, contact them to get the link working. In some cases, you will need to enter data such as your API token to establish the link to the Pay. platform.

Via Mpos.co.uk, Collectdesk or the Pay. app:

Don't use a POS provider but still want to be able to PIN easily? Then you can use one of our tools to initiate payments. Find more information in our knowledge center. See Mpos, Collectdesk or the Pay. app.

Everything you need to know about the A35 pinterminal

All frequently asked questions

The terminal indicates: "OUT OF SERVICE"

No POS connection does not necessarily mean that the terminal cannot connect to your POS, but means that it cannot connect to Pay's PIN server. This can have several causes:

  1. Make sure the Ethernet cable is properly connected. Make sure it goes to an Ethernet port that actually has internet connectivity. We recommend plugging it directly into your router. A common mistake is to plug the cable into the UTP input of the laptop, for example. Generally no Ethernet signal comes out of this so the terminal cannot perform the desired actions.
  2. The terminal sends messages to multiple channels and ip's. If network policy is too strict, some ports and IP addresses may need to be released or whitelisted to ensure the terminal can process its incoming and outgoing messages. A current list of ports and IP addresses can be foundin our documentation.
  3. The server settings on the terminal are incorrect. Inthis step-by-step guide, we explain how to check these settings and adjust them if necessary.

When I make a (contactless) payment, it fails and a message appears

This message occurs when the parameters of the pin contract are not (no longer) loaded correctly into the terminal. At night, periodic updates to the software are performed and the keys/parameters are refreshed. It is important that the terminal is thereforenot switched off after the end of the day. This way, keys and parameters remain intact.

To refresh the parameters and reload them, please contact the PIN department(pin@pay.nl)

The terminal shuts down and restarts itself when I try to make a payment

The terminal is probably receiving insufficient power when sending payment data to the transaction host. Often this occurs when the terminal is connected incorrectly; for example, because the power cable is plugged into one of the USB inputs of a computer or when an adapter is supplied that does not have enough power. The terminal will then boot up, but for more intensive processes it needs more power. The terminal must be connected to the mains via the supplied adapter.

Have you connected the terminal with the adapter provided with the terminal and the problem persists? If so, please contact our support department.

Return pin transactions are aborted. What to do.

If you are unable to complete a return PIN transaction successfully, there may be several causes:

  • Return PIN is not activated on this terminal - To check if return PIN is activated on the terminal, in the Pay. Admin Panel (in the terminal overview) you will see the activated payment options. To do this, go to Manage -> Pin terminals. Under the column 'Card Acceptance' you should see a logo with RETURNS PIN (next to your terminal). Is return PIN not listed here? Request this via https://shop.pay.nl/products/retourpinnen-aanvragen
  • You are trying to use the wrong card type for return PIN payments - you can only use return PIN payments on Debit cards.
  • Insufficient balance - In order to make a refund, themerchant account must have sufficient balance to make the payment.
  • Disbursement status does not allow refunds - When the file is still incomplete or there are other administrative matters that have not yet been completed, refunds and therefore also return pins may not be allowed. You can resolve this by viewing yourclearing status.

Can I activate ApplePay or Google Pay on my A35?

This is not necessary. Apple Pay and Google Pay are authorization methods, not payment methods. It depends on which card type the consumer (payer) has linked in their wallet. Card types such as Maestro and vPAY can be processed by default. If you can also process credit card transactions on your terminal because you have also had these card types added, then if your customer has added a credit card in their wallet, they can pay without any problems.

Not all parts are in the box. What to do.

Contact the help desk via chat, phone or email and let us know which part is missing. We will fix it for you as soon as possible!

My POS vendor does not have a link to Pay. Can I still use debit cards?

You can always initiate a debit card transaction through our online tools as described above . Do you have a tip for our partner team to create an integration with your software vendor? If so, please send the details to partner@pay.nl.

Should the terminal have power and/or internet 24/7?

At night, periodic updates are performed and keys/parameters are refreshed. Therefore, it is important that the terminal isnot switched off after the end of the day. This way, keys and parameters remain intact.

To refresh the parameters and reload them, contact the PIN department at pin@pay.nl

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