Customer case study: Mason Garments: a mix of the right payment methods increases conversions

Customer case study: Mason Garments: a mix of the right payment methods increases conversions

Mason Garments is a high-end sneaker label founded in 2012 by Rendi Aditia. From a young age, Rendi dreamed of designing his own clothing and shoes that reflected his own style and personal interests.

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"Before Mason Garment was founded, Rendi, co-designer and Head of Production Mitchell Hulsthoff and I worked in a sneaker store. However, Rendi had his own ideas about sneakers, but couldn't find what he was looking for. So he designed a sneaker himself that met his requirements. In 2012, he started the company and owned his first sample, produced in China. This pleased him, but after he transferred money for the production of his very first series of sneakers, nothing more was heard from the manufacturer. Setbacks, but it strengthened him to continue and that's how he ended up in Italy. The fashion country par excellence," says El Hammouti. Learning money, the Managing Director calls this episode in the company's story.

The word about his exclusive sneaker models spread like wildfire. Soon stars like Chris Brown, Karim Benzema and Jandino Asporaat were spotted wearing Mason Garments sneakers. And so Rendi's dream was realized: in no time he had reached the sneaker summit.

 

Authentic and close to the heart

Mason Garments stands out in the Dutch sneaker landscape. The concept of "made in Italy, designed in Amsterdam" is not imitated by any other competitor. But even behind the scenes, there is much that sets Mason Garments apart from other brands. " It is the way we do business, especially our business model and the underlying strategy," explains Managing Director Soufyan el Hammouti. " Rendi, as founder, is the full owner of Mason Garments. So we don't have to answer to investors, for example, and we are close to the product. We also try to do as much as possible in-house and where possible acquire knowledge ourselves instead of outsourcing. This sometimes costs a little extra time, money and effort in the short term but always pays off in the long run."

 

 

By "being close to the product," Soufyan is referring, among other things, to the designs of the sneakers. The shoes are designed by Rendi himself. "Just to give a great example," says Soufyan, "The new collection we are going to launch for summer 2021 is called Memory Lane and looks back at Rendi's childhood and what inspired him when he was little, namely the skating and BMX culture in the 1990s in America. It is a collection close to his heart. Rendi actually gives away a piece of himself in the designs and is always trying to inspire others to walk their own path to success, with our shoes of course."

 

Trust Pay.

The webshop is Mason Garments' biggest source of revenue. That's why the shoe label invests heavily in online branding, sales and marketing. The customer base consists of 18- to 35-year-old tech savvies who can be found 24/7 on social media. In the webshop, Mason Garments therefore wants to serve this group as quickly, seamlessly and smoothly as possible. Soufyan: '' That is also why we have our payments facilitated by Pay. The systems are stable and the management reports are transparent. In addition, there are enough payment methods that we can check and uncheck. Fine for us and extra easy for our customers."

 

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Communication within Pay. is straightforward: clear, transparent, and fast. These are qualities that also align with Mason Garments. The price-quality ratio is very attractive and, not entirely unimportant, integrating payment methods is extremely simple. We recently integrated Klarna as a post-payment method, and it is great that we can do this through Pay. without having to purchase an external integration.

Mason Garments is a high-end footwear label founded from the ambition to make luxury affordable. With this mindset, Rendi established a successful shoe brand. This success is also linked to the way the company manages its online and offline channels. Soufyan explains that offline should not be overlooked in Mason Garments’ success:

“Offline also boosts online sales. It is the way to connect with customers and allow them to experience the quality of our shoes. In a physical store, you give ‘body’ to your brand. This interaction also stimulates sales that are connected to the payment methods we offer.”

Offering the widest possible range of payment methods is what ultimately helps consumers overcome the purchase barrier. Soufyan adds:

“You are offering an extra level of service. Mason Garments has a diverse payment mix that also differs by country. In the Netherlands, iDEAL and post-payment via Klarna are important payment methods, for example. In other countries, payments with Mastercard and PayPal are much more common.”

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Based on instinct (and not by the book)

Books on brand strategy regularly appear, explaining how companies should position their online brand. They are filled with useful tools that promise guidance to make a brand future-proof. The advice is often analytical in nature and overlooks an important ingredient for success: creativity. Soufyan adds:

“And acting on instinct, that is rarely mentioned because you cannot learn it from books. That is exactly what we do at Mason Garments. We do not only look at what experience has taught us, but also at what our intuition tells us.”

When asked whether Mason Garments suffered during the coronavirus crisis, Soufyan explains:

“Certainly not as much as other companies. That is because we approached this situation based on instinct as well. I saw other brands and retailers immediately start heavily discounting their prices. We decided to wait and observed that our customers’ willingness to buy did not decrease. That is why we chose not to follow that trend and to continue believing in our strength. We did not discount unnecessarily. That worked out well and allowed us to keep our market stable. This also builds trust with consumers, which is essential in times like these. Our focus on online sales, combined with staying calm in the market, ensured that our sales continued to grow despite the pandemic.”

Hyper-personalization is the future

Mason Garments is a high-end footwear label, but also a creative collective that is constantly focused on improving the customer experience.

“We want to be as close to our customers as possible and provide them with the most complete Mason Garments experience,” says Soufyan. “That is why, in the coming period, we will further immerse ourselves in hyper-personalization.”

 

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