Do you run a gym, wellness center, swimming pool, indoor playground or other type of sports/leisure organization? DEWI Online's all-in-one SaaS solution helps your organization with location and customer management and associated omnichannel payments. DEWI Online now has about 500 customers, ranging from smaller organizations to the big chains. What makes DEWI Online's product so popular? And what is the role of online and omnichannel payments via Pay. in this success?
In late 2017, DEWI Online, from a past history as a fitness membership management provider, began building location and customer management software for sports and leisure organizations. At first, the company focused primarily on improving existing processes. Over time, the company adapted for use in industries such as swimming, fitness and indoor playgrounds. "After onboarding our first customers in 2018, we have rapidly expanded our functionalities in recent years. As a result, we are now able to serve the larger chains as well, with fully integrated POS capabilitiesincluded," said Mark Brok, partner at DEWI Online.
The most important processes in your company, including the payment flows via Pay, are arranged with DEWI Online via one platform. So you offer your visitors a convenient and personalized experience, and set up your business conveniently and efficiently.
How it works. Through website integrations and APIs, visitors take out subscriptions, easily book classes or reserve activities and/or spaces. DEWI also ensures the best occupancy of all spaces and classes through access control and capacity management. The platform even allows trainers to track how individuals are performing through a student tracking system.
DEWI also has a solution for the hospitality facilities often present at sports and leisure venues: integrated POS capabilities, including a full-fledged hospitality checkout, QR ordering and a cost-saving self-service kiosk.
DEWI's platform, through Pay.'s payment processing, brings all payments, both online and on-site, together in one place.
Pay. handles DEWI's payments for:
Because all payments come in through Pay. in one place, DEWI has clarity and security. In addition, DEWI thus brings a true omnichannel approach to fruition. "Pay. is so suitable for us and our customers because of the omnichannel options. In addition to online, being able to PIN for customers on location is a must. Furthermore, with the services of Pay. we offer our customers an automated collection process," says Mark.
DEWI gives businesses more time to focus on what they love most: providing the best service, with happy customers as the ultimate end goal. Mark: "Trainers and employees naturally prefer to be busy with their customers."
And so, of course, is Pay. "Although the cloud, payments, ICT are all digital solutions, the people and the organization behind them remain the guiding factor. You have to keep setting the big picture together with your payment partner, new developments have to be started together and in case of operational issues you want to be relieved immediately. Especially with regard to the latter, sometimes one phone call to Joost as partner manager is enough to have the solution immediately at hand," says Mark.
As a technology-driven organization, DEWI focuses primarily on accelerating the rollout of self-service capabilities, such as QR ordering and the self-service kiosk for catering, ticketing, booking classes, registration, etc. As an omnichannel company, DEWI continuously optimizes smart online sales channels. E-commerce is developing rapidly, and DEWI Online is moving with the most successful trends, Mark says: "This improves the connection, usage and ultimately the effect on customers."
Do you have a sports/leisure organization and want to get your online and omnichannel payments right? Then choose Pay. through DEWI Online as your Payment Service Provider. Contact us here.