Support

Support via e-mail, chat and telephone

Support

We are known for our strong support service and we are proud of that. Whether you are new to the e-commerce game or a well-grounded multinational: we will do everything we can to help you as quickly as possible. To give our customers the support they need, we have set up a support department that is available from Monday to Friday from 09:00 am until 05:30 pm.

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Support via e-mail, chat and telephone

You can reach our merchant support as follows:

  • E-mail: an e-mail to support@pay.nl will be answered within one business day. It’s even more likely that you will receive an answer from us within an hour. On weekends, we also reply to e-mails.
     
  • Live chat: Do you want to contact one of our support employees and chat with them live? You can do so via the support chat function in our Admin Panel. The advantage of this option is that we can view the chat history and provide you with specific URLs (if necessary).
     
  • Telephone: You can also reach us by dialing the following number: +31 (0) 8 888 666 22.

SUPPORT OPENING HOURS

Our support department is available Monday to Friday 09:00 am until 05:30 pm.
Availability

Support via e-mail, chat and telephone is a standard feature in every package.

Costs

No extra fee is charged for the use of our support via e-mail, chat or telephone.

Read more about our packages or register directly.

xs Pioneer Available
xs Professional Available
xs Business Available
xs Corporate Available

More features

Statistics
Statistics

Clear management and transaction statistics

Multiple sales locations
Multiple sales locations

Available sales locations per merchant account

Multiple accounts
Multiple accounts

Collaborate with just one merchant account

End2End
End2End

Payments directly from a debtor to a supplier

We are more than happy to help you!

Contact us, it’s quick and easy
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