Card Payments Service expert

We are looking for a Card Payments Service expert

About the vacancy

Do you have a passion for payments and would you like to be part of the fast-paced world of FinTech while learning everything about payments and how they are processed?

The position

PAY. is looking for a powerful Card Payments Service expert who gets the job done, handles situations in a pragmatic way and who is able to form an indispensable link in our merchant’s commercial chain.

About PAY.

PAY. is a Dutch Payment Service Provider (PSP) with an omnichannel product offering. We make sure that entrepreneurs are able to receive secure online and offline payments. We work together in a team of young, ambitious payment professionals from our offices in Diemen, Spijkenisse and Enschede. Our goal is to help our customers grow and we work tirelessly to get better at this every day.

Job description

As a Card Payments Service expert you support the operational department in managing the day-to-day dispute, fraud and chargeback administrative tasks. It is part of your job to provide a high service level in response to inquiries from our merchants or other partners via phone, email or Teams.

From time to time you will work closely together with team members from different departments such as Operation Risk & Fraud management, Boarding & Care, Account Management & Support and Compliance.

You also handle the chargeback process according to company and card scheme operating standards to minimize losses for our merchants. In addition, you collect and process data and documentation, liaise internally, update internal systems and maintain communication with issuers, partners and merchants regarding the transaction process.

We expect the following from you:

  • You have experience and knowledge of bank cards activity and online payment environments;
  • You are up-to-date with the Visa, Mastercard and American Express standards and regulations;
  • You have knowledge of the chargeback process and life cycle;
  • You are experienced with processing chargebacks via VROL and Mastercom;
  • You are eager to learn;
  • You have the ability to handle strict deadlines;
  • You are a team player and contribute to the team spirit;
  • You are detail oriented and have good organisational and analytical skills;
  • You have excellent command/are highly proficient in spoken and written English;
  • Proficiency with Microsoft Office, Word, Excel and PowerPoint is a huge plus.

Our offering

You will be part of a team of enthusiastic employees. We offer you:

  • A competitive salary;
  • Good secondary employment conditions;
  • Working in an informal environment in one of our offices in Amsterdam or Enschede, at least two days per week (lunch and dinner are included);
  • Success in a fast and growing industry.


Please send your CV and motivation to Olaf Kok via if you think that you potentially fit the profile of Card Payments Service expert.

You can also contact us for questions, additional information about the position or about the company. This can also be done by telephone via 088-88 666 47.

Acquisition in response to this vacancy is not appreciated.
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